Useful Links:

System Requirements:

• Adobe Flash Player version 7.0 or greater. Most Stream57 Applications require Flash Player version 7 or greater. You can download the latest version of the Adobe Flash Player by clicking here.
• Windows XP, 98, ME, 2000, NT, Server 2003, or Vista
• Mac OS X 10.1 or higher
• Most Linux / Solaris distributions with Mozilla 1.4+ or Netscape 7.1+
• Internet Explorer 5.1 or newer, Firefox 1.1 or newer, Mozilla 1.1 or newer, or Safari 1.0 or newer
• Broadband Internet connection for optimal video experience

Frequently Asked Questions

I see video but do not hear audio, or the audio is faint. What's wrong?

Make sure your computer speakers or headphones are completely plugged in and turned on.
Adjust the volume on your speakers or computer hardware.
If you have another media player on your computer such as Windows Media Player or Real Media Player, adjust the volume in that player as it may affect the overall volume on your computer.
Adjust your computers sound level. For instructions on how to do so, click these links: Windows / Mac
If you are using a notebook computer, try connecting external speakers or headphones.
 

Video or audio is jerky or slow. What’s wrong?

Your Internet connection may not be fast enough to display high quality streaming video. Try to limit other activity (such as downloads and file sharing programs) on your Internet connection.
Close other programs on your computer that you don’t need. If the problem persists and you’re sure your Internet connection is fast enough, reboot your computer.
Press the ‘Hide Video’ button on the interface. Video will be hidden in order to accommodate higher quality audio.
 

I received the message ‘Your Session Has Timed Out’. What’s wrong?

Please close your browser and log back in to the application.
 

I hear audio but instead of video I see a logo or a picture of the presenter. What’s wrong?

Do you see a button below the image that says ‘Show Video’? If so, press it to enable video playback.
If there is no ‘Show Video’ button you are participating in an audio only presentation or the video has not yet begun.
 

When I try to log in I only see a spinning clock or received the message ‘The Connection to the Server Failed’. What should I do?

Close your browser and log back in to the application. If possible, try accessing the application on another computer.
 

If this page did not provide a solution to any technical questions you may have, please visit our Support page, or call a Stream57 tech support member at 877-843-9272.